Payment Method

Payment is accepted by credit card (VISA, MasterCard, JCB, AMEX, or Diners Club).

• Please note that online payment by credit card is the only supported payment method.
• Payment deadline: 72 hours after you've registered your information or the registration deadline, whichever comes first.
  If registering during the event dates, please pay before arriving at the venue.
• Your registration will be considered invalid if payment is not received before the deadline, and you will be unable to create a new registration using the same e-mail address. Please use a different e-mail address if you wish to create a new registration. Please contact the support desk if you are unable to register.

Registration e-mail address (ID) and password

You’ll need the e-mail address and password that you registered when participating in the virtual conference and when logging in to the service counter. Your password will not be included in e-mail communications from the conference organizer for security reasons, so be sure to make a note of it so that you don’t forget.
E-mail address used to register: ID for the virtual conference website and service counter
Password set at registration: Password for the virtual conference website and service counter

How to receive your name tag, receipt, certificate of attendance

Changing your information

You can revise or change your information and participation method (in-person/virtual) at the service counter as described below. Your e-mail address, and registration categories and fees cannot be revised or changed.
If you chose the wrong registration categories and fees, please contact the support desk by e-mail and inform them of your issue.

Cancellation policy

Please note that we are unable to cancel registrations that have already been paid for or duplicate registrations, or to provide refunds. Additionally, please exercise care as we are also unable to process changes that would result in a change in fees that have already been paid.

* The first 80 people in Japan can register at a special rate.

The personal information you give us will never be disclosed to any third party without your permission. However we may use some of your registered data such as registration category, gender, age, and area of expertise for registration trend and view tendency analysis. Result of analysis may be disclosed to third parties as non-personally identifiable information. Thank you for your understanding and cooperation.

Supported browsers

Computer	Windows	Google Chrome (most recent version)
	Mac (Macintosh)	Safari (most recent version)
Smartphone	Android	Google Chrome (most recent version)
	iPhone	Safari (most recent version)

Inquiries concerning online registration

Registration Support Desk of UCARE2021
c/o Japan Convention Services, Inc.
Email: reg-ucare2021@convention.co.jp

Inquiries concerning viewing of videos

UCARE2021 Coordinating Office
c/o Japan Convention Services, Inc.
E-mail: ucare2021@convention.co.jp

*Please be sure to note your name and institution/company when submitting an inquiry.

FAQ (Click a question to expand its answer.)

Is it possible to register groups of people who belong to the same organization?

In principle, it is not possible to register groups. Each participant should register separately.

I don’t know my log in ID and password for the virtual session website.

Please log in using the e-mail address (ID) you used to register and the password you set at that time.

I’d like to receive a receipt.

Log in to the service counter using the e-mail address and password you registered and download your receipt.
* These documents are available only in digital form. Please note that we are unable to issue them on paper media or mail them.

I’d like to receive a certificate of attendance.

Log in to the the virtual conference website using the e-mail address and password you registered and download your certificate. (Between December 9 and January 31.)}
* These documents are available only in digital form. Please note that we are unable to issue them on paper media or mail them.

I’d like to change my participation method (in-person/virtual).

You can change your participation method by logging in to the service counter using the e-mail address and password you registered.

I’d like to change my registration information (name, institution/company, etc.) or correct an error.

You can change your registration information by logging in to the service counter using the e-mail address and password you registered. If you plan to attend in person, please bring the most recent receipt/registration confirmation (the one you obtained after making changes).
Your e-mail address, password, and registration categories and fees cannot be revised or changed.
If you chose the wrong registration categories and fees, please contact the support desk by e-mail (reg-ucare2021@convention.co.jp) and inform them of your issue.

I’m trying to pay with a credit card, but a payment error is preventing the transaction from completing.

Please check the error message that is shown when you try to pay. If you continue to see the same error after verifying that the credit card information and security code you entered are correct, please contact your credit card issuer.

Clicking the payment URL in the e-mail doesn't take me to the credit card payment interface.

Copy the entire payment page URL (starting with "https://") and paste it into your browser’s URL field to access the page. The URL will no longer take you to the online credit card payment interface once the 72-hour payment deadline has passed. Your registrations will be considered invalid if payment is not received before the deadline, and you will be unable to create a new registration using the same e-mail address. Please use a different e-mail address if you wish to create a new registration. If you’re unable to register, please contact the support desk by e-mail (reg-ucare2021@convention.co.jp) and inform them of your issue.

I paid the registration fee by credit card, but the e-mail address I used to register hasn’t received any messages.

Please check your junk or spam folder to see if the message has been moved there. If you’re using a mobile device to receive e-mails and the app has been configured to reject messages from certain domains or senders, or messages that contain URLs, you may not be able to receive e-mails from the conference’s system. Please contact the support desk by e-mail (reg-ucare2021@convention.co.jp) and inform them of your issue.

I haven’t received any message from the system even though I configured my e-mail app to accept messages from "convention.co.jp".

Please check your junk or spam folder to see if the message has been moved there. There may be an error in the e-mail address you used to register. Please contact the support desk by e-mail (reg-ucare2021@convention.co.jp) and inform them of your issue.

I forgot the password I used to register.

You can reset your password from the service counter using the e-mail address you registered.

I forgot the e-mail address (ID) I used to register.

Please contact the support desk by e-mail (reg-ucare2021@convention.co.jp) and inform them of your issue.